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Keeping 10,000 University computers safe from attack

The UIS Managed Endpoint Protection Service has reached the milestone of protecting over 10,000 machines from cyber attack. Using latest McAfee software, the service has blocked over 25,000 malware events in the past year.

Keeping 10,000 University computers safe from attack - Read More…

Students! Beware scam emails allegedly from ‘Student Finance England’ and others

At the start of every term – especially at the start of the academic year – scammers ramp up their efforts to target new and existing students. Every year new (and old) students get tricked into giving away their bank details. We're just starting to see this year's phishing campaigns begin in anger, with emails claiming to be from ‘Student Finance England’ (see below), and there will be others…

Students! Beware scam emails allegedly from ‘Student Finance England’ and others - Read More…

Turnitin planned downtime: Saturday 22 September 2018

Turnitin will be undergoing essential maintenance from 16:00 on Saturday 22 September 2018 until 00:30 on Sunday 23 September, and will be unavailable during that time.

Turnitin planned downtime: Saturday 22 September 2018 - Read More…

Upgrade of Managed Wiki Service

The managed wiki service will be unavailable from 07:30 to 09:00 on Wednesday 19 September while we move it to replacement hardware.

Upgrade of Managed Wiki Service - Read More…

Beware 'job offer' scam phishing attack

7 September 2018: a scam email is currently being targeted at students, seeking passport/ID paperwork – see the example below. If you have any doubts please consult your local departmental or College IT staff.

Beware 'job offer' scam phishing attack - Read More…

Risk of service interruption: Tuesday 4 September 17:30–21:30

Please note UIS will be undertaking essential investigative work to resolve an ongoing network fault involving the Cisco router during 17:30–21:30 on Tuesday 4 September.

Risk of service interruption: Tuesday 4 September 17:30–21:30 - Read More…

Happy 14th birthday, Raven!

In keeping with tradition, started by George II in 1748, Raven will be celebrating its official (public) birthday, turning 14 on the weekend of 1 September 2018. To celebrate, it will be sporting a commemorative birthday avatar for a few days...

Happy 14th birthday, Raven! - Read More…

Change of software implementation on University time servers

Over the next few weeks, we'll be making changes to several of the University Network Time Protocol (NTP) servers.

Change of software implementation on University time servers - Read More…

Change to outgoing email configuration on Tuesday 14 August

UIS plans to make a change to outgoing email between 08:00 and 09:00 on Tuesday 14 August. You shouldn't notice any change to your email service, but if you experience any problems please contact the Service Desk.

Change to outgoing email configuration on Tuesday 14 August - Read More…

Exchange Online for new students/staff – information for IT staff

In preparation for the 2018/9 academical year, from Monday 2 July 2018 all new undergraduate and postgraduate students joining the University will be issued with Exchange Online email accounts instead of Hermes email accounts.

Exchange Online for new students/staff – information for IT staff - Read More…

Leaving Cambridge? Your Microsoft account will soon be closed – move it or lose it!

If you will be leaving Cambridge at the end of this term, you need to take action now so that you won’t lose access to the data associated with your University of Cambridge Microsoft Account. This includes Office 365 apps, OneDrive and Exchange Online email.

Leaving Cambridge? Your Microsoft account will soon be closed – move it or lose it! - Read More…

University Dropbox Business price increase

The cost of a University Dropbox Business account has increased to £75 per year (excluding VAT), but this is still 50% less than consumer prices.

University Dropbox Business price increase - Read More…

Changes to the University’s Adobe software licensing agreement

The University’s 3-year fixed-price licensing agreement with Adobe ended on 8 March 2018. Like many other software providers, Adobe is moving to an annual subscription model.

Changes to the University’s Adobe software licensing agreement - Read More…

Getting help


UIS Service Desk
General support queries

  Phone padded  (01223 7) 62999

UAS Service Desk
Administrative staff queries

  Phone padded  (01223 3) 32999

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All University members now have access to Google G Suite@Cambridge

May 07, 2019

UIS enrolled all members of the University in our Google G Suite account, known as G Suite@Cambridge, on 2 May.

Upgrade Windows 7 machines before the operating system reaches end of life on 14 January 2020

Apr 30, 2019

Microsoft will stop supporting Windows 7 on 14 January 2020. The good news is that you may be entitled to a free upgrade to Windows 10, if your institution is participating in the University's EES agreement.

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