Be on alert for tech support scams
Fraudsters are taking advantage of the Covid-19 pandemic as the UK public continue to spend more time at home and utilise the internet for work and personal use. Be on the lookout for cold calls and pop-up browser windows claiming to offer technical support.
Panopto planned maintenance: Saturday 19 December
Panopto will be undergoing an upgrade on Saturday 19 December at 22:00 and will be unavailable for up to 3 hours.
Upgrades to Point-of-Presence switch firmware 7–15 December
UIS Networks will be scheduling upgrades to Point of Presence (PoP) switch firmware on the UDN backbone in December 2020. This involves reloading a switch which will cause a short period of downtime at 03:00. See the schedule below for your institution.
Raven SAML 2.0 service changes on Tuesday 8 December
We're making changes to the Raven SAML 2.0 service on Tuesday 8 December that will affect the information it releases when you use it to sign in to websites. No new information is being released, but IT staff who run sites that use the 'sign in with Raven' functionality may need to be aware of changes to email address attributes.
Old Schools network installation project
Work is currently underway in transforming the data network at Old Schools. It has been unreliable, difficult to support, and in desperate need of updating for a number of years.
University Map coverage expanded
The UIS map team has recently completed work on increasing the coverage of the University Map. They've also updated the search index and improved the underlying system that compiles and displays the map.
TechLink Community programme and updates: October 2020
More than 100 TechLink members registered to join UIS Director, Prof. Ian Leslie's online TechLink Community event on Tuesday 20 October.
Lecture capture update: phase one roll-out complete
The lecture capture team, which includes colleagues from Estate Management, UIS, and the Education Quality and Policy Office, has completed the first phase of rolling out recording equipment across the University to support online teaching and learning.
Panopto maintenance at midnight tonight (00:00 on Thursday 8 October)
The Panopto Lecture Capture Cloud service will be undergoing maintenance on Thursday 8 October 2020 from 00:00 (midnight tonight) and will be unavailable for up to 3 hours.
GBN network joins up to plant protection
The University's data network, the Granta Backbone Network (GBN), has joined up to the plant protection provider LinesearchBeforeUDig. This will add an extra level of protection to our essential core infrastructure at this critical time for the University.
Moodle maintenance on Tuesday 29 September
The Moodle service will be subject to interruption between 07:00 and 09:00 on Tuesday 29 September while we carry out routine maintenance.
Bug in iOS 14 and iPadOS 14 that affects new VPN configurations
The latest release of Apple's iPad and iPhone operating systems, due out today, has a bug that requires users to follow a different process when setting up a new VPN configuration. It doesn’t affect existing configurations.
AirGroup functionality expanded on University Wireless Service
We’ve expanded AirGroup functionality on the University Wireless Service. AirGroup enables personal devices to discover and communicate with each other via Wi-Fi – for example, it allows you to use Airplay from your mobile devices to your Apple TV.
Wireless Service maintenance 07:30–08:00 Tuesday 15 September
The University Wireless Service will be undergoing maintenance between 07:30 and 08:00 on Tuesday 15 September while we apply an essential software upgrade. During this period, users may experience interruptions when attempting to connect to eduroam, the UniOfCam guest system, the UniOfCam-IoT system and local SSIDs. Established connections should be unaffected.
Essential IT guidance for ACN users returning to the office
If you’ve agreed with your manager and Department that you can return to working on site, please review the following guidance before using IT when you return to the office for the first time since lockdown.
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