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Be on alert for tech support scams

last modified Dec 11, 2020 04:28 PM
Fraudsters are taking advantage of the Covid-19 pandemic as the UK public continue to spend more time at home and utilise the internet for work and personal use. Be on the lookout for cold calls and pop-up browser windows claiming to offer technical support.

What's happening?

There's a significant rise in cold calls and web pop-ups claiming to be from your local IT support services or broadband supplier, using company branded logos and terminology. They aim to deceive and persuade victims to give remote access to their computer or mobile phone, which gives fraudsters an opportunity to gain their banking details or other sensitive data.

What should I do?

The National Fraud Intelligence Bureau has provided the following advice and precautions:

Always remember:

  • Genuine organisations would never contact you out of the blue to ask for personal or financial details, such as your PIN or full banking password.
  • Never install any software, or grant remote access to your computer, because of a cold call.
  • Don't contact companies promoting tech support services via browser pop-ups.
  • Hang up on any callers that claim they can get your money back for you.

If you've been a victim:

  • If you've made a payment, contact your bank immediately. They can help you prevent any further losses.
  • If you granted remote access to your computer, seek technical support to remove any unwanted software.

For further advice or concerns relating to your University computing accounts being compromised, contact your local IT support or the UIS Service Desk.

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