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UIS will launch the new University Card Management System in September. We’re aiming for Thursday 15 September, however, this will be dependent on progress with printing the new student cards. The system will be down for a day. We will confirm the date nearer the time. 

Once the new system is live, Card Reps will be using it to upload photos, request University Cards and monitor the status of requests. Card Reps will be able to view Card data for all institutions, not just their own.  

Here’s a quick recap of the changes to the University Card design and the new system:

Design changes on the new University Cards

The key design changes that will apply to all new University Cards are:

  1. Name: All new cards will use the Display Name (preferred name) the holder has set in Lookup instead of their legal name (this may not happen by launch in September). 
    • The default value will be first name initial and last name; where a preferred name has been provided, the initial will be taken from that.
    • Existing cardholders requesting a replacement should check their Display Name before requesting a new Card.
    • If new staff want to use a different preferred name, card requesters should update their Display Name for them in Lookup before requesting their card.
  2. Photo: You will upload photos to the system directly which will crop and rotate them for you. Photos must be in accordance with the new University Photo Policy.
  3. CRSid: the holder’s CRSid is shown instead of the Cardholder ID – this means that some holders will need to have CRSids issued where they previously did not need one.
  4. DoB: Date of birth has been removed from undergraduate Cards.
  5. Expiry: the wording now reads ‘Valid until’ instead of ‘Card expires’, in the format dd/mm/yyyy.
  6. Barcode: the barcode format has changed to Code128.

Key changes

For Card holders

  1. Before renewing your University Card, check that you are happy with the preferred name you have set up as the Display Name in your Lookup profile and change it if you wish. 

For Card Reps

The key changes to the Card management system itself are:

  1. You will upload photos to the system directly; the system will crop and rotate them for you.
  2. You will be able to see information across all institutions, not just your own.
  3. You can now see the status of Card requests.
  4. There is a new Card Search function – see the video on How to use the new Card Search.
  5. The default delivery address is the first institutional address listed in Lookup.

For IT staff

You should now be using the new University Card API to get card data from the system instead of relying on the .csv files supplied for you. The new system will not generate .csv files. 

See the video on Using the Card Client and the API installation instructions. Support requests should go to the team at:


For everyone

For Card Reps

For IT Staff

Support contacts



Published: 18 August 2022

UIS Service Desk

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