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IT Help and Support

University Information Services
 

New live online MS training with UIS's Training Services team

UIS Training Services provides a variety of live online training session to help staff and students with Microsoft programmes and software. Each session is with a dedicated University trainer with limited attendees to allow personal support while you're in the training session.  

View the updated programme for June-August 2021

Using Microsoft Teams 

Collaboration Tools: Microsoft Teams - for Team Owners 

Collaboration Tools: Microsoft Teams - Fast Track 

Collaboration Tools: Microsoft Teams - Part 1 - Getting Started 

Collaboration Tools: Microsoft Teams - Part 2 - Delivering Meetings 

Collaboration Tools: Microsoft Teams - Part 3 - Tabs & Applications 

Collaboration Tools: Microsoft Teams - Part 4 - File Management & Top Tips 

Collaboration Tools: Microsoft Teams - Part 5 - Breakout Rooms 

 

Events and presenting 

Collaboration Tools: Microsoft Teams - Virtual Train the Trainer

Collaboration Tools: Microsoft Teams - Live Events 

 

Microsoft software training

Microsoft Outlook 365: Essentials - Email and Calendar 

Microsoft Excel 365: Managing Data & Lists 

Microsoft Excel 365: Analysing & Summarising Data 

 

The sessions are hosted using MS Teams meetings or Teams Live, you'll need to download Teams to join. Dates, availiable places and joining instructions are listed on the University Training Booking System.

UIS Service Desk

UIS Service Status

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Website  Read major IT incident reports

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Latest news

Obsolete media formats will be removed from the Streaming Media Service on 24 June

17 June 2021

We need to delete old , unsupported media file s from the University’s Streaming Media Service (SMS ) because the system is approaching its max i m um stor a ge capacity . The o riginal high -quality ‘master’ copies will be retained. D eleting old files will allow adequate space for users to add new uploads and ensure the service continues to run smoothly.

Panopto planned maintenance: Saturday 26 June 2021

15 June 2021

Panopto will be undergoing an upgrade from 22:00 on Saturday 26 June until approximately 02:00 on Sunday 27 June and will be unavailable. During this downtime, you won’t be able to access recordings and any attempt to upload content will result in a "Server unable to connect" message. You may also notice an impact on...

Change to IP addresses associated with Raven from 16 June 2021

2 June 2021

The IP addresses associated with raven.cam.ac.uk will be changing on or soon after Wednesday 16 June. This change should be invisible to and have no impact on users, but IT staff who maintain firewall rules that use IP-based filtering to allow access to Raven will need to update their configuration. In addition to the...

View updated live online training programme