skip to content

IT Help and Support

University Information Services

The Elements system, which provides research information, will use Microsoft Azure Authentication from Friday, 25 March. This increases security by adding multi-factor authentication (MFA). From 25 March, you must log in using your University Microsoft account credentials ( email address and Raven password) and have set up your MFA.

What you need to do

Two important changes will affect your ability to log in.

Use your @cam or @cantab email address to log in

You must use your full email address to log in, not just your CRSid. For example:, not abc123. Your password is the same as before.

Staff with accounts in other Microsoft tenancies – for example, the Clinical School and the Judge Business School – must log in using their University Microsoft account (, not their institutional account.

Multi-factor authentication (MFA)

You may be challenged to authenticate on your second factor device during login. Make sure you have set up multi-factor authentication on your University Microsoft account before you attempt to log in to Elements after the change.

New login screen

When you log in to Elements after 25 March, you will see the University-branded Microsoft Azure AD login screen:

(authenticated by Raven)

From 25 March 2022
(authenticated by Microsoft's Azure AD)


Help and support

If you have any difficulty logging in, please contact the UIS Service Desk.

Related information

UIS Service Desk

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin

A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

Sign up >

Latest news

UDN border router upgrades and IPS config changes coming in July

24 June 2022

What's happening The primary router connecting the University Data Network (UDN) to Janet will be replaced with new equipment on Tuesday, 12 July from 07:30. If we encounter problems that can’t be resolved by 08:30, we will back out the replacement and revert to the previous router. In this scenario, we will try again on...

University GoogleDrive: 20GB quota limit deferred until December 2023

20 June 2022

Google is replacing its G Suite for Education model licensing model in October 2022. As a result, there will be a new limit of 20GB on personal GoogleDrive spaces provided with G Suite@Cambridge accounts. If your GoogleDrive usage exceeds 20GB after 1 December 2023, your University account GoogleDrive will become read-only until your usage is brought below 20GB.

Streaming Media Service (SMS): please reserve for business critical uploads only

20 June 2022

Monday 20 June: We are aware that some parts of the SMS have been disrupted in recent weeks. This is due to some hardware elements reaching end of life, difficulties in obtaining replacement parts and physical limits on the current platform's storage capacity. A replacement platform is being prepared and will be launched...

View updated live online training programme