IT Help and Support
The digital certificate service will be unavailable from 17:00 on Saturday 19 February to 01:00 on Sunday 20 February while Sectigo performs scheduled maintenance.
You can view further information and Sectigo’s current status at: https://sectigo.status.io.
Self-service portal
servicedesk@uis.cam.ac.uk
01223 332999
Service status line: (01223 7)67999 Sign up for SMS/email status alerts Read major IT incident reports
A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.
UDN border router upgrades and IPS config changes coming in July
24 June 2022
What's happening The primary router connecting the University Data Network (UDN) to Janet will be replaced with new equipment on Tuesday, 12 July from 07:30. If we encounter problems that can’t be resolved by 08:30, we will back out the replacement and revert to the previous router. In this scenario, we will try again on...
University GoogleDrive: 20GB quota limit deferred until December 2023
20 June 2022
Google is replacing its G Suite for Education model licensing model in October 2022. As a result, there will be a new limit of 20GB on personal GoogleDrive spaces provided with G Suite@Cambridge accounts. If your GoogleDrive usage exceeds 20GB after 1 December 2023, your University account GoogleDrive will become read-only until your usage is brought below 20GB.
Streaming Media Service (SMS): please reserve for business critical uploads only
20 June 2022
Monday 20 June: We are aware that some parts of the SMS have been disrupted in recent weeks. This is due to some hardware elements reaching end of life, difficulties in obtaining replacement parts and physical limits on the current platform's storage capacity. A replacement platform is being prepared and will be launched...
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