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Essential IT guidance for ACN users returning to the office

last modified Sep 09, 2020 01:42 PM
If you’ve agreed with your manager and Department that you can return to working on site, please review the following guidance before using IT when you return to the office for the first time since lockdown.

Don't lose your desktop files

If you use a Unified Administrative Service (UAS) desktop and have been using a University laptop or desktop PC at home, please ensure any files saved on your Windows desktop are also saved on shared drives or other locations before returning to the office. When you log on to the University's Administrative Computing Network (ACN) in the office for the first time since lockdown, your desktop is likely to be wiped and your files will not be retrievable.

Allow time for Microsoft updates

You may need to allow time for Microsoft updates to be applied when turning on your computer for the first time since you were last in the office. This will also be true if you've used a University desktop or laptop from home and haven't connected to the University VPN. These often include crucial security updates, so it's important to apply them as soon as is convenient.

Update your printer server settings

If you work on a UAS computer, the server that you use to print will have changed. Read our full guidance on how to update your printer server settings.

Stay alert for phishing and malware emails

Be on the lookout for fraudulent emails. Scammers will seek to take advantage of the change back to working internally. Please see our guidance on phishing.

We're here to help

We realise this is a difficult time and we're here to help you through your return to the office.

Please log all issues via our self-service portal or, if you have any difficulties with this route, contact us via . We may be able to offer some in-person IT support sessions at the Roger Needham Building by appointment only.

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