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IT Help and Support

University Information Services

Your University IT account uses your 'Raven' password.

Your Raven password

You'll create your own Raven password as part of the student registration process.

Together with your CRSid (your username), your Raven password lets you log in to many online services, including:

  • CamSIS – student records
  • your Cambridge email
  • resources protected by Raven authentication
  • your University of Cambridge Microsoft account
  • your Desktop Services account
  • Moodle – virtual learning environment.

Your Raven password protects both your personal data and the University’s systems. Never reveal your password to anyone, no matter how much you trust them! Make sure you use a strong, but memorable, passphrase. 

If your Raven password is compromised

If you think someone else may have got hold of your Raven password, change it immediately. Log in to the Raven Password Management web page and click the Change password button.

Raven Password Management >

If you think you have been the victim of an online scam, consult your College IT staff for advice, and report it to the UIS Service Desk so we can investigate and take action to block malicious activity:

UIS Service Desk >

Forgotten passwords – self-service recovery

Set up your self-service password recovery now – it makes it easy to reset your Raven password if you forget it. Log in to the Raven Password Management site and follow the instructions under the 'Self-service password recovery' heading.

What if you don't?

You won't be able to recover your password away from Cambridge, as you'll have to physically bring some photo ID to your College IT staff or the UIS Service Desk and ask for a Password Reset Token.

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