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IT Services FAQs

I haven’t had my welcome email...

If you haven’t received your welcome email by mid-September:

  1. Read the Student Registry FAQs, then if necessary
  2. Contact the Student Registry

Help! I forgot my password...

If you forget your initial password, just repeat the 'Get your Cambridge login' process to find it again.

If you created your Raven password in Step 3 and set up self-service password recovery, you can use the Raven Password Management site to retrieve it. If you didn't, wait until you get to College and ask your IT staff for a Password Reset Token.

Do I have to bring my own computer?

Most students choose to, but you don't have to. There are shared computing facilities (Windows, Mac and Linux) available around the University.

I need help with assistive tech...

Not a problem – there's help available.

Need more help?

Contact the UIS Service Desk team:


01223 332999