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IT Services FAQs

I haven’t had my welcome email...

If you haven’t received your welcome email by mid-September:

  1. Read the Student Registry FAQs, then if necessary
  2. Contact the Student Registry

Help! I forgot my password...

If you forget your initial password, just repeat the 'Get your Cambridge login' process to find it again.

If you went on to create your own UIS Password however, you’ll have to wait until you get to Cambridge to ask your College IT staff for a Password Reset Token (that's because we need to be able to verify who you say you are in person, to protect you from identity theft).

Do I have to bring my own computer?

Most students choose to, but you don’t have to. There are shared computing facilites (Windows, Mac, Linux) available around the University.

What other IT services can I use?

The University’s IT Service Catalogue lists all the IT services you can get at Cambridge:

I need help with assistive tech...

Not a problem – there’s help available:

Need more help?

See our IT Help & Support website at:

or contact the UIS Service Desk team:

01223 762999