skip to content

IT Help and Support

University Information Services
 

Links to detailed email application settings for Hermes accounts

Personal email application settings

You need to configure your mail program with secure settings, to encrypt the connection and prevent your password being snooped while it is being sent across the network. These settings will also let you use Hermes (including sending mail) from your personal device when you are working at home (but not using the VPN service) or are away from Cambridge.

The following pages are intended for use if you are configuring a personal machine. On public machines, for example an MCS or a departmental system, the settings will have been pre-configured.

If your mail program is one of the ones named in the navigation menu, follow the instructions in that page. If it is not mentioned in the menu then there is a page that gives generic guidelines and also a page giving a list of ports and protocols supported by Hermes.

Finding other people's Cambridge email addresses automatically

If you would also like to be able to look up Cambridge email addresses automatically, please see the pages on configuring your mail program to use the University LDAP Directory. Do this after you have set up your mail program to access Hermes.

UIS Service Desk

UIS Service Status

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin

A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

Sign up >

Latest news

Obsolete media formats will be removed from the Streaming Media Service on 24 June

17 June 2021

We need to delete old , unsupported media file s from the University’s Streaming Media Service (SMS ) because the system is approaching its max i m um stor a ge capacity . The o riginal high -quality ‘master’ copies will be retained. D eleting old files will allow adequate space for users to add new uploads and ensure the service continues to run smoothly.

Panopto planned maintenance: Saturday 26 June 2021

15 June 2021

Panopto will be undergoing an upgrade from 21:00 on Saturday 26 June until approximately 01:00 on Sunday 27 June and will be unavailable. During this downtime, you won’t be able to access recordings and any attempt to upload content will result in a "Server unable to connect" message. You may also notice an impact on...

Change to IP addresses associated with Raven from 16 June 2021

2 June 2021

The IP addresses associated with raven.cam.ac.uk will be changing on or soon after Wednesday 16 June. This change should be invisible to and have no impact on users, but IT staff who maintain firewall rules that use IP-based filtering to allow access to Raven will need to update their configuration. In addition to the...