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Reconfigure Windows Mail in Windows 10 (existing users)

If you are already using Windows Mail, these instructions walk you through how to reconfigure it for your Exchange Online account

This information is also available in PDF format >

Before you start: If you have never done so, sync your UIS Password to the Blue Active Directory by running through the Change Password procedure using the UIS Password Management application at password.csx.cam.ac.uk. You can keep using your current password – the important part is that you run through the process one time only in order to trigger the sync with Blue, and then onwards to Azure, Microsoft’s Active Directory which ultimately controls your access to Exchange Online services. It may take up to 3 hours for your password to sync to Azure. You can’t complete the Exchange Online configuration until your UIS Password has synced with Azure, and will get error messages when you try to log in. These errors will stop once your password has synced.

  1. Click the Start menu...

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  2. ...and click the Mail tile:

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  3. Click the + Add account button:

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  4. Click the Exchange option:

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  5. Enter your CRSid@cam.ac.uk email address, and click Next:

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  6. Enter your UIS Password, and click the Sign in button:

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  7. Enter your CRSid@cam.ac.uk in the User name field, and click the Sign in button:

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  8. This will trigger an error message; click the Advanced button:

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  9. Enter the following Server and Account name:
    Server = outlook.office365.com
    Account name = UCam Exchange Online

    Click the Sign in button:

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  10. Click Yes in the alert box:

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  11. Click the Done button to close the window:

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  12. Click the Ready to go button in the Accounts window:

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  13. You will now see your new UCam Exchange Online account shown in Mail, and your inbox will begin to sync:

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