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For Computer Officers

Exchange Online’s IMAP is broken and never likely to be fixed. How are you planning to deal with this?

The current Exchange Online IMAP suffers from two issues. The nature of Exchange Online’s IMAP rate throttling can cause some mail loss in bulk actions, and we have observed this when moving large folders. The throttling blocks many of the moves; the email client does not realise, and the email messages are lost. We do not see this when moving folders via EWS (Exchange Web Services, the protocol we are recommending for desktop access). We have also observed errors in Exchange Online’s UID allocations, which can cause the expunge operation to delete the wrong message. We don’t know if the IMAP issues with Exchange Online will be fixed.

How can Computer Officers check to see who has synced their passwords (recently enough)?

This is only available to staff who are entitled to issue password tokens for an institution.

1. Log in to the password app at
2. Click the Search link in the top right of the page (you need to be a token issuer).
3. Search for your institution using the Find an institution search box.
4. Go to the institution page.
5. Click the Members tab.

This page lists every member of the institution (according to Lookup) and the date of their last use of the pasword app. An entry of "n/a" means they have never used it.

The Blue AD was added to the set of applications synced by the password app at the start of January 2016.

For individual cases, token issuers can view the individual member of staff's password app History.