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This page provides instructions for ACN/UAS users who wish to access their email and the UIS admin environment whilst away from the office, using an Apple Mac.

These instructions explain how to install and use two apps:

  • Pulse Secure to setup a secure tunnel to the network and
  • Microsoft Remote Desktop to connect over this tunnel.


Install Pulse Secure & Microsoft Remote Desktop

Download the Pulse Secure install file to your Mac

Make sure your Mac is fully up-to-date by opening the App Store and clicking on the Updates button. Install any available updates and recheck.

Download the Pulse Secure install file from here.

Install Pulse Secure

Double-click on the installer file, that you downloaded.



In the windows that opens, double-click on PulseSecure.pkg and then on Continue on the welcome page.



You may to asked to enter an administrator username and password for your Mac and then click on Install



Pulse Secure will install and you should click on the Close button and then the Move to Trash button.



Pulse Secure will automatically run and you should see its icon in the menu bar at the top of the screen.



Install Microsoft Remote Desktop

These instructions are written for OSX 10.9 Mavericks. Other versions of OSX may differ slightly

Open the App Store, type "Remote Desktop" in the search field and click on "Install" for the free Microsoft Remote Desktop app.



You may be prompted for your Apple ID and password. If you don't have an Apple ID, you can create one here.

You can create an Apple ID without entering any credit card details if you wish.

Once the Microsoft Remote Desktop app is installed you will see a confirmation in the App Store.



To configure the app, open the Launchpad image014  from the dock

Find the Microsoft Remote Desktop app and open it.



Click on the "New" icon.



A new connection window will open.

  • Fill in a description for the connection in the "Connection name" field.
  • Enter in the "PC name" field.
  • Enter internal\ followed by your work username in the "Username" field. Remember to use a backslash and not a forwardslash and no spaces.
  • Set the Colors field to 24-bit or 32-bit colour.

You can tick the Full screen box if you wish.



Click on the "Session" tab and set "Sound" to "Don't play sound".


Then click on the small, red, close button.

Using Remote Access

Make sure that you have an Internet Connection, by opening Safari and browsing to a new webpage.


Click on the Pulse Secure icon in the menu bar at the top of the screen and click on Open Pulse Secure.



  • Click on the + sign at the bottom left of the Pulse Secure window.
  • Leave the type as Policy Secure (UAC) or Connect...
  • In the Name field type in a useful name such as Remote Access.
  • In the Server URL field type in and click on Connect



Enter your network User Name (CRS-id) and password. Click on Connect.


Pulse Secure should setup a secure tunnel to our server and you will see a green, coloured icon in the menu bar at the top of the screen.

Pulse Secure should also display Connected


  • Now open Launchpad again and open Microsoft Remote Desktop 



  • Double-click on your connection name.



You should get a connection to our network and be prompted to login.