skip to content

IT Help and Support

University Information Services
 

FOR UAS USERS:   How to manually apply Windows updates 

This applies when you are using your University laptop or desktop away from the University network (physical cable connection) for a period of several days.

Note: This process can take a significant amount of time, so we recommend carrying it out at the end of your working day. It will also take longer the first time, but will become much quicker when you get into the habit of applying updates on a weekly basis. 

 

1. Make sure you are disconnected from the VPN and ACN Remote Access System.

2. Open the Windows Settings menu by holding the Windows key and the ‘I’ key at the same time.

3. Select ‘Update & Security’.  

 

 

4. If you see an ‘Error encountered’ message like the one shown below, restart your machine and begin again at step 1. 

If you continue to see an ‘Error encountered’ message like the one shown above, restart your machine and connect to the VPN before beginning again at step 2 (Note that step 1 was to not be connected to the VPN which should be tried first). If you have not connected to the VPN before, set up instructions are available on the UIS help site: https://help.uis.cam.ac.uk/acn-vpn-win10.

5. Click ‘Check online for updates from Microsoft Update’. (The grey ‘Check for updates’ button won’t work when the computer isn’t in your usual office.)

 

6. If updates are available, click to install them. 

7. Once the updates have installed, restart your computer. 

 

If you have any queries or encounter any difficulties, please contact the Service Desk: servicedesk@uis.cam.ac.uk. 

UIS Service Desk

UIS Service Status

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin

A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

Sign up >

Latest news

Moodle maintenance Tuesday 3 August 07:00-09:00

28 July 2021

The Moodle service will be subject to interruption on Tuesday 3 August 07:00–09:00 due to essential maintenance. While Moodle is unavailable, users will not be able to log in to the Panopto cloud service. Panopto recordings can still be made offline for later upload. If you have any questions, please contact the Moodle...

Internet Explorer 11 will no longer be supported by Microsoft 365 apps and services from 17 August 2021

23 July 2021

Microsoft has announced that from 17 August 2021, all Microsoft 365 apps and services will no longer support Internet Explorer 11 (IE11). This follows Microsoft’s announcement last November that Microsoft Teams would no longer support IE11. After 17 August 2021, you'll have a degraded experience or will be unable to...

Moodle maintenance Thursday 29 July 07:00-09:00

23 July 2021

We’re updating Moodle on Thursday 29 July between 07:00 and 09:00. The service will be unavailable during this period. Users will also not be able to log in to the Panopto cloud service while Moodle is unavailable, Panopto recordings can be still be made offline for later upload. Following this update, the Checklist (both...