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IT Help and Support

University Information Services

Studying at Cambridge

 

Organisation structure

UIS comprises two Groups and eight Divisions. The Groups are more strategically focused and report to the UIS Director. The Divisions have an operational focus and report to the Chief Operating Officer.

Architecture Group

Works with other areas of the University and UIS to develop IT architectural design policies and associated principles in support of the University's core objectives. Architecture defines how systems, technology and information can be best structured and organised for research, teaching, administration; enabling integration between systems, re-use, security and performance and reducing duplication.

Information and Cyber Security Group

Responsible for helping the University manage information and cyber security risks. Led by Vijay Samtani.


Delivery Management Office Division

The role of the Delivery Management Office is to work with users, Relationship Managers and Service Owners to ensure that the programmes and projects that UIS undertakes meet user requirements, are delivered on time and within budget, and adhere to the relevant project governance standards. Led by Mark Rowland.

Departmental Operations Division

Responsible for UIS Finance, HR, Staff Development, Communications, Departmental Administration and Building Management. Departmental Operations is also responsible for developing effective governance frameworks and internal processes.

Development Operations (DevOps) Division

Leads the development and operations for all small and medium-sized IT systems and applications. Working closely with the User Experience, Testing and Quality Assurance teams, the Division will ensure all initiatives deliver a consistent and excellent user experience. Led by Abraham Martin-Campillo.

Infrastructure Division

Responsible for the ongoing delivery and support of the full range of UIS services to the University. Ensures service expectations are agreed and met, and that needs are met. Includes the Infrastructure and Networks team, front-line services (including the Service Desk), end-user computing and institutional support services. Led by Jon Holgate.

Institution Liaison and Relationship Management Division

Responsible for building collaborative relationships with Colleges, Schools, Departments, and the Unified Administrative Service (UAS) and other Non-School Institutions (NSIs). Ensures that user needs are understood and met, and that pan-University services deliver a good user experience and end-to-end IT service. The Division also provides IT Training Services to ensure staff and students maximise the value of their IT systems. Led by Richard Hey.

Large Systems Division

Responsible for developing, procuring, operating and upgrading all large business and information systems for the University, subject to priorities as set by the oversight committeesLed by Chris Edwards.

Research Computing Services Division

Provides Research Computing Services including high-performance computing services to the University and others. Led by Paul Calleja.

Getting help


UIS Service Desk
General support queries

  Phone padded  (01223 7) 62999

UAS Service Desk
Administrative staff queries

  Phone padded  (01223 3) 32999

UIS bITe-size bulletin


A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

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UIS Service Status

Phone padded  Service status line: (01223) 463085
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RSS Feed Latest news

Moodle upgrade on Tuesday 23 July

Jun 24, 2019

Moodle, the University's virtual learning environment, will be upgraded on Tuesday 23 July between 07:00 and 12:00. The service will be unavailable during this period.

Wi-Fi upgrade on Saturday 6 July

Jun 24, 2019

We'll be implementing a significant migration of the University Wireless Service to a new underlying operating system and controller platform on Saturday 6 July between 08:00 and 17:00.

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