skip to primary navigationskip to content

IT Help and Support

University Information Services

Studying at Cambridge


IT incidents in 2018

  • Wednesday 7 February 2018: An interruption to the power supply to one rack in the West Cambridge Data Centre affected several of the University's business systems, including UAS email, the University Finance System (UFS or 'CUFS'), Cognos and X5, as well as UIS's HEAT ticketing system. Services were restored within an hour. Full report.
  • Monday 29 January 2018: An error made during a test of the fire safety system caused a loss of power in the Roger Needham Building (RNB). As a result, the Hermes email system, Eduroam, the Managed Web Service, Jackdaw and some other services were either interrupted or degraded. Phones in the RNB were also interrupted, so our Service Desk team was unable to take your calls or respond to your queries. Services were restored within 2 hours. Full report.

Getting help

UIS Service Desk
General support queries

  Phone padded  (01223 7) 62999

UAS Service Desk
Administrative staff queries

  Phone padded  (01223 3) 32999

UIS bITe-size bulletin

A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

Sign up >  |  Back issues

UIS Service Status

Phone padded  Service status line: (01223) 463085
Website padded  Sign up for SMS/email status alerts

RSS Feed Latest news

Moodle upgrade on Tuesday 23 July

Jun 24, 2019

Moodle, the University's virtual learning environment, will be upgraded on Tuesday 23 July between 07:00 and 12:00. The service will be unavailable during this period.

Wi-Fi upgrade on Saturday 6 July

Jun 24, 2019

We'll be implementing a significant migration of the University Wireless Service to a new underlying operating system and controller platform on Saturday 6 July between 08:00 and 17:00.

View all news