skip to primary navigationskip to content

IT Help and Support

University Information Services

Studying at Cambridge


IT incidents in 2017

  • Saturday 12 August: From approximately 18:10 on Saturday 12 August 2017 until about 14:45 on Tuesday 15 August 2017, we experienced problems with some services following an issue with electrical power in our Soulsby server room. Services affected included: email for users of the Administrative Computer Network (ACN); storage; some services run by the University Library and the Institute of Astronomy; and CamSIS. All services were restored by Tuesday 15 August. Further remedial work to address the risk of a recurrence of this issue has been completed.
  • Monday 21 March: From approximately 21:20 on Monday 21 March, until 00:10 on 22 March, many University websites experienced further problems loading the corporate font from an external service provider. UIS put in place a workaround to avoid use of the font for websites hosted on the UIS Drupal service between 21:55 on 21 March and 09:20 on 22 March.
  • Saturday 11 March: Between 15:00 on 11 March and 09:30 on 14 March some University websites were changed to remove the use of the corporate font, to address a problem with the font not loading in a timely manner. This change would have caused affected websites to appear slightly different to normal. Since 09:30 on Monday, 14 March we believe websites are operating normally. More detailed information about this incident (ref:401633) is available.
  • Saturday 20 February: The recent incident affecting services on Saturday 20 February has been closed. An underlying problem with the way the air cooling system works remains and we are prioritising short-term contingency plans, while also planning the longer-term work needed to fix the problem. We expect to publish an interim incident report by 2 March.

Getting help

UIS Service Desk
General support queries

  Phone padded  (01223 7) 62999

UAS Service Desk
Administrative staff queries

  Phone padded  (01223 3) 32999

UIS bITe-size bulletin

A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

Sign up >  |  Back issues

UIS Service Status

Phone padded  Service status line: (01223) 463085
Website padded  Sign up for SMS/email status alerts

RSS Feed Latest news

Moodle upgrade on Tuesday 23 July

Jun 24, 2019

Moodle, the University's virtual learning environment, will be upgraded on Tuesday 23 July between 07:00 and 12:00. The service will be unavailable during this period.

Wi-Fi upgrade on Saturday 6 July

Jun 24, 2019

We'll be implementing a significant migration of the University Wireless Service to a new underlying operating system and controller platform on Saturday 6 July between 08:00 and 17:00.

View all news