skip to primary navigationskip to content
 

20-Feb-2016 Soulsby data centre - earlier loss of power - update at 17:55

The West Cambridge site suffered an electrical power disruption at approximately 12:30 on Saturday, 20 February 2016. As a result a number of services that are operated from data centres on the site were affected.

As of 17:35 most systems were operational but may be operating with lower levels of redundancy than normal. We are aware of ongoing problems with CHRIS (the HR system) and the Electronic Document Management System (EDMS).

Senior members of staff from UIS are meeting on-site at 10:00 on Sunday, 21 February to assess the situation and we will provide an update following that meeting.

If you experience unexpected behaviour from any of our systems please email our service desk at .

Further information

As a result of the power loss to the West Cambridge site, some high performance computing equipment lost power earlier. These systems have been brought back online.

The power disruption caused the air cooling systems at the Soulsby data centre to go offline. Power to the room was returned automatically with the backup power facilities; without cooling the equipment in the room caused the temperature to rise to a critical level and the building management system performed an emergency shutdown.

UIS staff have been attending to systems from 13:30. Colleagues from Estates Management have also been in attendance.

The backup power system at the Soulsby data centre has a fault which means that at present all services in the room are running on mains power without appropriate backup facilities. Our colleagues from Estates Management are prioritising the repair of this equipment.

Other institutions that host equipment in the Soulsby centre have been contacted and are looking after their own systems.

Most of our services are now operational but running with reduced levels of resilience.


Last updated 17:55 20-Feb-2016 by ihc22

 

Getting help


UIS Service Desk
General support queries

  Phone padded  (01223 7) 62999

UAS Service Desk
Administrative staff queries

  Phone padded  (01223 3) 32999

UIS bITe-size bulletin


A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

Sign up >  |  Back issues

UIS Service Status

Phone padded  Service status line: (01223) 463085
Website padded  Sign up for SMS/email status alerts

RSS Feed Latest news

All University members now have access to Google G Suite@Cambridge

May 07, 2019

UIS enrolled all members of the University in our Google G Suite account, known as G Suite@Cambridge, on 2 May.

Upgrade Windows 7 machines before the operating system reaches end of life on 14 January 2020

Apr 30, 2019

Microsoft will stop supporting Windows 7 on 14 January 2020. The good news is that you may be entitled to a free upgrade to Windows 10, if your institution is participating in the University's EES agreement.

View all news