If you forget your single sign-on UIS Password, or your individual password for Raven
If you forget your UIS Password or your password for Raven authentication, you will need to get a Password Reset Token. This will grant you one-time access to the UIS Password Management Application to create a new password.
You will need to show proof of identity in the form of either your:
- University card
- Photo driving licence, or
Note: We regret that, for security reasons, we are unable to give out Password Reset Tokens by phone, or to send them by email.
If you forget your individual Hermes or Desktop Services/MCS password
If you know your password for Raven, you can use the UIS Password Management Application to reset your individual passwords for Hermes or Desktop Services (including the MCS). Doing this will replace your existing passwords for Raven, Hermes and Desktop Services with one UIS Password to use for all three services.