i. The password change for Hermes email accounts may take up to 30 minutes to take effect. Most email programs will stop getting new mail as soon as your new UIS Password becomes active, but in some cases the change may not be noticeable until you close the email program or restart your device.
ii. Raven, MCS etc passwords should only take a minute or two to take effect.
iii. Active Directory password, only in the first instance of change, may need up to 3 hours to take effect.
- Go to the
- Click the Change password button to advance to the Change your password page.
- Enter your current UIS Password (or password for Raven).
- Think of a new password, and enter it in the New password field.
We recommend you use your existing Hermes password, if you know it. Otherwise, you must remember to update your email client's account settings to use the new password you will create here.
Using the built-in password generator toolIf you click the Generate a random password link shown below the New password field, you will see a truly random password suggestion. You can copy and paste it into the new password field if you want to use it, or click the Generate another random password link to get another suggestion:
The strength of your new password will be shown as you type. We recommend using a password with a rating of 'Very strong':
Enter your new password again in the Confirm password field.
Make a note of your new password, and keep it in a safe place – away from your computer – until you memorise it.
Note: If you joined the University before 18th February 2014, changing any one of your individual Raven, Hermes or Desktop Services passwords will upgrade your all accounts to use your new UIS Password for these instead.
Click the Set password> button.
You will see a confirmation message showing which of your passwords have just been updated:
Note: changes may take up to 30 minutes to take effect across all systems.
If you use an email program to get your Hermes email...
Your email program (e.g. Apple Mail, Outlook, Thunderbird) will still be configured to use your old UIS Password. You must update the account settings in your email program to use your new UIS Password, otherwise you will stop receiving email on your computer or mobile device. You will find instructions for setting-up various popular email programs here:
If you joined the University before 18 February 2014, you may still be using separate passwords for Raven, Hermes and Desktop Services accounts, rather than a combined UIS Password, which works for all three accounts.
If you know your password for your Raven user account, you can use the
Last updated: September 2015