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Local support in Colleges and Departments

The deals mainly with Information Services' systems. Users of other systems within the University may be referred by the Service Desk to local support, which may take various forms:

  • Most Departments and all Colleges within the University now have at least one Computer Officer whose duties include dealing with users' queries and requirements. If you don't know who provides your local support, ask your Relationship Manager, who will put you in touch with the right contacts.
  • The Service Desk also operates a TechLink Scheme for IT support staff in departments and Colleges. Members of this scheme help to support users within their own Departments; they can obtain Service Desk assistance on behalf of their users with more general IT queries which the Service Desk would not otherwise cover, and they are invited to attend occasional workshops and training sessions.
  • Information Services courses, specialist advice, and other services are all available to all members of the University whatever systems they are using.