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About the TechLink Scheme

The TechLink scheme is provided by University Information Services for IT support staff in Colleges, Departments and University-related institutions.

Access to the scheme is restricted to known supporters of IT throughout the University and its Colleges. In practice this is people who support other users and solve their IT problems, for at least part of their normal work (the scheme is not solely intended for IT professionals).

Scheme members are made known to the UIS Service Desk so that appropriate support can be provided to those that support others.

As part of the scheme, the UIS organises TechLink Talks, which are briefing sessions and workshops on particular issues of interest to the IT community.

Scheme members will automatically be enrolled in the IT Support mailing list used to keep support staff informed of developments, and to allow distribution of appropriate information amongst the IT community. There is a separate mailing list for those who want to receive UIS downtime notifications by email.

Optionally, for IT support staff who wish it, we can direct to them personally by name any people in their institution who have problems which fall outside the scope of the UIS Service Desk and are more appropriately dealt with by local support staff.