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Managed Cluster Service Support for IT staff

This information is intended for institution contacts at Managed Cluster institutions, as well as for staff at institutions interested in joining the MCS.

Managed Cluster Service (MCS) Support - for IT Staff

Reporting Problems

MCS Institution support staff requiring assistance with MCS problems should in the first instance contact the UIS Service Desk by email to service-desk@uis.cam.ac.uk so that the problem can be logged as a UIS Service Desk call and the details recorded for subsequent reference by UIS staff handling the call.

Please include a full description of the problem, including:

  •  The user's CRSid
  •  The workstation number
  •  The operating system
  •  The application being used
  •  The time the problem occurred.

The UIS Service Desk will always record the call details it receives.

Calls are passed to the Desktop Services Group, the Mac Support Group, MCS Printing Support Team or MCS Linux support staff, as appropriate.

Note: The UIS Service Desk provides cover during office hours (see the Service Desk information page). Please note that public holidays, including those falling within Full Term, are not included.

If the (operational or system) problem is serious, requiring urgent attention, Institution staff may instead telephone the Service Desk (01223 (7)62999), the Service Desk will mark the call as URGENT and will also inform the Desktop Services Management Team.

In urgent cases, the Service Desk may advise telephoning a member of the Desktop Services Management Team (please bear in mind they may not be immediately available).

Reporting Printing Problems

Support for the printing component of the MCS and for the Desktop Services Managed Printing Service (MPS) for non-MCS Institutions is provided through the DS-Print team.

For all enquiries about printers and services and about MCS & MPS printing problems, please contact the Service Desk by email: .

Please provide a full description with your enquiry or problem. 

UIS Feedback and Problem Reporting

We have a range of other feedback and problem reporting mechanisms.

Information for Users is provided by the Desktop Services user pages.

Last update: January 2017