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Searching for colleagues' addresses

Outlook's auto-complete addresss search doesn't work as you may expect. For several technical reasons, the Global Address List (GAL) is currently populated with names in different formats depending on where the data is being drawn from – some by surname, some by first name or initials, and some by title. By default, Outlook searches its data from left to right, rather than on whole or partial strings as may would expect, and is context- and white-space sensitive. This can make finding your colleagues and contacts difficult unless you know exactly how their name is formatted. You can get round this by using the more advanced search option:
  1. Create a new email message, and click the Address Book icon to the right of the To (or Cc/Bcc) field:

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  2. Make sure Search All Fields is selected from the left drop-down menu, and start typing a name or CRSid:

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  3. Outlook will make suggestions as you type. Highlight a name and click the To (or Cc/Bcc) button at the bottom of the window to add them to your email's recipient list:

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