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Migration process

General information about the migration process, and what to expect.

How to configure Outlook – for UAS staff

This guide is for UAS adminstrative staff using standard desktop computers, laptops and remote access, who log on to the Administrative Computing Network (ACN). It is split in to two sections, depending on working practices and requirements. The first section, How to configure Outlook using a network account, is for users in a normal office environment who are connected directly to the network. The second section, How to configure Outlook on a laptop using a local account, is specifically for laptop users who log on to their laptop using a local account that has been set up for them, rather than their usual network login. Laptop users will need to be connected to the ACN in their office or via the Remote Access Service in order to complete this configuration process.

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How to clear Outlook's Auto-Complete List cache

After you migrate to Exchange Online, your auto-completed email addresses will no longer resolve properly. People won’t get your emails, and you won’t get a message failure alert. To fix this, you need to clear Outlook’s local cache:

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How to access shared Exchange On-Premise mailboxes after migration to Exchange Online

It is possible to access shared mailboxes on Exchange On-Premise, provided that you have Full Access to the mailbox with your original domain logon account [e.g. internal\CRSid for the ACN]. The process requires you to add the shared mailboxes as additional accounts to your Outlook client, as follows

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How to migrate your Hermes email to Exchange Online

This procedure migrates your Hermes email to Exchange Online in a two stage process. After that, you can go on to migrate your Hermes contacts.

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