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Hermes users

Does the introduction of Exchange Online mean that Hermes will no longer be supported?

There are currently no plans to remove or change support available for Hermes.

What will happen to people with Hermes accounts?

There are two parts to this question: what happens to email stored on Hermes and what happens to mail clients currently accessing Hermes?

What happens to email stored on Hermes?
A migration tool will copy your data from Hermes to Exchange Online. It will also switch the @cam pointer to Exchange Online at the appropriate time. Data migration is a multi-phase process, designed to make sure you always have your old email where your new mail is being sent.

What happens to mail clients currently accessing Hermes?
Scripts are available for Windows, Mac, Linux and iOS platforms to automatically create profiles in various email applications that point to Exchange Online. Staff on the UAS managed desktops will have the reconfiguration done for them as part of the desktop's management.

What happens to people with both Hermes and UAS email accounts?

This will be two separate migrations (if you want both migrated). You will end up with an Exchange Online account containing two folders, one called Hermes by default, which will contain a copy of your Hermes folders, and the second will contain a copy of your UAS folders.

Will my Hermes account stop working after I migrate?

It will stop functioning as your main email account as your email will be redirected to Exchange Online. Once you’ve completed migration any emails sent to your @hermes address will forward to Exchange Online.

Some institutions will have users on both Hermes and Exchange Online accounts simultaneously. Can I also have this?

If you do not want to migrate from Hermes, you can make a request that includes your reasoning to your divisional deputy director.

Can I still use Exchange Online for my personal email?

Yes, you will be able to use your account for both work and personal email.

Will I need to change @Hermes forwarding?

The migration tool will ask you if you want forwarding set up from Hermes to Exchange Online (and will default to 'yes'). You can unset this option to leave your Hermes arrangements unchanged.

Is there a limit to the number of emails that can be migrated from Hermes to Exchange Online?

There is no total limit, but please do not try to migrate more than 40,000 emails in any single folder. You can split these up into smaller folders before migration and re-merge them afterwards if you would prefer.