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Email addresses in the cam.ac.uk domain

cam.ac.uk is the institutional domain for the University of Cambridge. All students and most staff have a personal email address following the format CRSid@cam.ac.uk (e.g. jsb97@cam.ac.uk) only. These are the email addresses that appear in the email and phone search. 'Friendly name' addresses are not available for the cam.ac.uk domain, but may be available within institutional domains, for example john.smith@st-botolphs.cam.ac.uk. Similarly role addresses are unavailable in the cam.ac.uk domain and instead should be attached to the institutional domain with which they are associated.

The only exceptions to these rules are those email addresses mandated by Internet Standards (RFCs), by our ISP (JANET, the Joint Academic Network) and those the Information Strategy and Services Syndicate has deemed essential to the business of the University.

Friendly names and role addresses

If multiple related addresses are required and no suitable subdomain exists, a new subdomain should be sought via Institution Strategy.

There are two ways of providing friendly names and role addresses

  • The institution (department, College or Faculty) may run their own mail server supplying staff and possibly research students with mail boxes on an institutional server.
  • The institution (department, College or Faculty) may elect to have a 'managed mail domain'. A managed mail domain gives an institution some of the advantages of running their own mail server without the work of actually doing so. Further details of this may be found in the section on Managed Mail Domains.

If web pages associated with a role are hosted on an existing web server then the desired email address should be within that web server's domain. If an associated web page or website is required then a subdomain should be sought and the desired email addresses created within it.