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Colour Print Service FAQs

What is I.C.E.?

The award-winning DIGITAL ICE technology automatically removes surface defects, such as dust and scratches, from a scanned image. DIGITAL ICE Technology differentiates itself from software-only solutions because it does not soften, blur or otherwise alter any underlying details or composition of the original image. Instead, the patented DIGITAL ICE Technology works from within the scanner, during the scanning process, to provide users with a clear, authentic base image that improves the original image.

What File size do I need to make for printing?

The following image-sizes are recommended for high quality printout results:

  • 6x4" 1280 x 1024 pixels
  • 7x5" 1600 x 1200 pixels
  • 12x8" 2048 x 1536 pixels
  • 18x12" 3000 x 2225 pixels

What type of files can you print?

.jpg, .tif (No LZW compression). PC byte order only. Colour space should be RGB 24 bit.

What paper finishes can you do?

Glossy Finish or Lustre finish.

Can I Email you a file for printing?

Unfortunately we can not accept images sent by email, However we do offer a service called FTP (File Transfer Protocol) which is basically a drop box available 24 hours a day, 7 days a week. Full instructions on how to use this facility are available here.

Will my photographs fade?

All photographs will fade and discolor to some extent over time. Taking steps to enhance the longevity of a photo is called archival preparation. To this end, we process colour prints using Fuji Crystal Archive paper, tested to be the most permanent color paper on the market today. These prints should last 60 years or more when on display without significant loss of quality.

Very dry conditions cause prints to curl, and humid conditions result in mould and mildew. Exposure to light—especially direct sunlight—results in fading (colour photographs are more sensitive than black-and-white ones).

Improper framing techniques can cause problems: matting that is not acid- and lignin-free can damage photos; masking tape and Scotch tape can discolour and/or stain prints; unmatted photos can be damaged or get permanently stuck to the glass in frames, especially if the glass is sprayed with liquid cleaners (many of which are corrosive and will stain or fade photos).

What is the difference between photographic prints & Inkjet prints?

PandIS produces true photographic prints. Since we print on photographic paper exposed by light (Noritsu printer), rather than ink sprayed on paper (Inkjet printer), our prints will look more realistic. In addition, photographic paper is more archival and durable (less likely to crease or wrinkle) than most inkjet papers.

Why is the delivered format of my photo not exactly as I ordered?

Photographs made by digital cameras are commonly taken in a 4:3 ratio. Classic analogue formats have a ratio of approximately 3:2.
Digital imagery does not usually fill the paper format entirely. In order to save you the pain of manually cropping the photographs and cutting off the white borders, we provide the service of cutting the images to the size of the picture. This way, your picture becomes somewhat shorter than the format of the paper it is printed on.
In order to receive photographs in the ratio of a 35mm frame, you have to take care to provide imagery in the ratio of 3:2. Many digital cameras today provide the option of setting the size ratio.

Can I Scan my film on to a CD?

Yes, To scan an uncut film on to CD cost £2.75.

Is it cheaper to print multiple copies?

Yes it is. Click here to check our new price list.

How should I store my images?

Scan in a lot of your old photos and you'll quickly find your "My Pictures" folder getting swamped, especially if you've been taking digital camera pictures, too. Your first step should be to create new folders within it, along the lines of 'Family', 'Friends', 'Holidays', 'Work, 'Parties' and so on. Then create folders within these for specific events or people.
Once you've organised your images on your computer's hard drive, you can't avoid considering the worst case scenarios of a hard disc failure or a house fire. In this case, you'll probably lose most (or even all) of your personal data so you should always back up important documents and images.
The easiest way of storing images is on another hard drive, such as an iPod, a 20Gb or 40Gb portable drive, or a second full-size drive in your PC unit. Most modern computers now come with a CD writer to burn your own discs. Blank CD-Rs are very cheap and quick to create, and can hold a maximum of 700Mb of data, which could mean up to 500 of your JPEG format digital pictures. 
DVD writer drives that can record to a variety of DVD data formats are becoming just as common. DVD-R and DVD+R (standing for recordable) are write-once discs like CD-Rs, although they can hold much more information. Single layer discs can store up to 4.7Gb, although some writers can store twice that on double-layer media. DVD+RW and DVD-RW discs can be re-written (like a VHS tape) but are more expensive and may be less reliable than the write-once formats.

If there are any questions that are not answered above please contact