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IT service schedule

Advance notice of vulnerable periods for IT services, and holiday closures

Normal operating schedule

Reception and Service Desks

Computer and network services

All services normally run with operations staff present (attended operation), subject to the holidays and vulnerable periods shown below, as follows:

Monday to Friday 0800 - 1700

At other times they run with no operations staff present (unattended operation).

Vulnerable periods

The following periods are designated as vulnerable. During these periods, services may be interrupted for maintenance or other dedicated work.

Desktop Services*, Hermes*, Jackdaw*, Falcon*, Managed Web Service*, Lookup* Monday to Friday 07.30-09.00 [1] 17.00-19.00 [1]
Saturday, Sunday Sat 0000 to Mon 0800
CUDN* Monday to Saturday 07.30-09.00 [1] 17.00-19.00 [1], [2]
Sunday 00.00 to Mon 08.00
JANET* Tuesday 07.00-09.00
HR Systems, Student Systems, Moodle, CamTools Tuesday and Thursday 07.00-09.00
Finance System Tuesday and Thursday 06.00-09.00
High Performance Computing* Tuesday 10.00-18.00

*Announcements about when these services are likely to be disrupted during vulnerable periods are made 24 hours in advance (or, for deferred emergency maintenance, by 15.00 the preceding period) in UIS News (which is syndicated on both this website and the UIS departmental website homepages) and, where possible, on the appropriate systems.

Notes:
08.45–09.00 and 17.00–17.15 are avoided when possible.
17.00–19.00 is not normally used for non-urgent work that might disrupt a significant part of the CUDN.

Holiday closures

Information Services will be closed for the following holiday periods during 2016/7:

New Year
Monday 2 January 2017
Easter
Friday 14 April and Monday 17 April 2017
Early May Bank Holiday Monday 1 May 2017 (closed to personal callers)
Spring Bank Holiday Monday 29 May 2017 (closed to personal callers)
Summer Bank Holiday Monday 28 August 2017
Christmas and New Year 2017/8
Closed to personal callers from 5.00pm Friday 22 December 2017 to 8.30am Tuesday 2 January 2018. Arrangements will be made to provide support for specific services.

Unattended operation

When a service is running unattended, if it should fail, the service might not be reinstated until the next period of attended operation. In practice, staff monitor services from time to time outside normal working hours and are often able to reinstate them, but this can not be relied upon

Last updated: January 2017